FAQ

Please read the following instructions carefully. The resulting product will depend on the baby clothes that you have selected. In essence, we must be able to cut out 12cm x 12cm squares from the clothing to make the patchwork items. The squares cannot include bindings, hemmed edges, button holes, seams etc. Clothing types that are recommended to send Onesie / Body T shirts Pyjamas Do not send pants, socks, hats, or leggings! It is almost impossible to get the right size squares from them. Material (ONLY those listed below are acceptable) Cotton jersey / bamboo jersey / polyester jersey (t shirt material) Cotton Polyester / Poly blends Linen Viscose Do not send knits, curduroy, velvet, lace, fleece, denim / jeans or any thick winter material Size of clothing size 56 and up (0 month and up) Quantity of clothing Please check the product page for the quantity of clothing items to send. You can err on the side of caution and send a few more items but we cannot return unused items to you. We can however keep a few items in our stock, should you wish to make another purchase in the future. Choosing patterns and colours (Our recommendation) Majority of the clothes you send should be solid colour or all-over print About 10% should be a singular motif / design element (pocket, button, bow or other embellishment) The motif / element needs to fit centrally in the 12cm x 12cm square and it should not be larger than 8cm at its widest point as there needs to be space on the sides of the square for stitching. Choose your colours carefully, we suggest you keep to a single colour palette (eg: different shades of pink) or two colour palettes. These are all our suggestions, however you are free to select the clothes you like. Please note that the arrangement of the squares will be up to the discretion of the designer. Important notes Please check the washing labels on your clothing, they all need to be suitable for machine washing. We are not responsible if the products is damaged in the washing process. The care labels attached to the product pertain to the supplementary materials we used. Do not send new clothing to us as new materials (i.e. has never been washed) is prone to shrinkage thereby affecting the overall quality of the product. Example of good items to send

Purchasing custom keepsakes from Lion & Bear Atelier is a simple and straightforward process. First, visit our website to explore our wide range of personalised keepsake products. Once you find an item you would like to purchase, add the product to your cart and proceed to checkout. During checkout, you will be prompted to fill in your shipping information and to choose a payment method. We accept only PayPal for the moment. If you have any questions or need assistance during the purchasing process, our customer service team is available to help via email at lionbearatelier@gmail.com. You will then need to select your baby clothing and mail it to us: BOUSTANY, AVE DES CAVALIERS 15, 1224, CHENE BOUGERIES, SWITZERLAND We recommend that you send it by registered post, we are not responsible for any lost packages. You may also choose to drop it off in person at the above address by putting a note in your order, our team will then contact you to arrange a suitable time. Your order will take a minimum of 3 weeks to produce (from reception of your baby items to dispatch).

The processing time for most orders is a minimum of 3 calendar weeks. Once your order has been processed, you will receive an email with the estimated duration. If the order will take longer than you expect, you can request a full refund within 3 days from purchase. Shipping times will vary based on your location. For local orders within Geneva, shipping generally takes an additional 2-3 business days. If you are ordering from a different part of Switzerland, please allow up to 5-7 business days for delivery. For the moment, we do not offer international orders. We strive to ensure that each piece meets our high standards, so we appreciate your patience during this time. Should there be any delays or changes to your order, our team will inform you promptly. Thank you for choosing Lion & Bear Atelier for your special moments!

Yes, you can request a full refund within 3 days of making the purchase. No refunds will be issued after reception of your baby clothes.

Yes, we understand that selecting the right clothes can be confusing and shipping such a large parcel can be expensive. We offer 2 alternatives: 1) You may purchase an in-person consultation and pick up service. Available to anywhere in the Canton of Geneva, one of our experts can come to you to select the best items from your stash and pick it up at the same time. 2) Or you may purchase a video call consultation to obtain assistance with selecting items and then you can drop off the items yourself at our location (Boustany, Ave des cavaliers 15, 1224, Chene-bougeries, Switzerland). These services can be purchased on our product page.

No, we recommend that you send the number of clothes recommended for each product as we will strive to include a piece from every clothing item. Therefore we will not be able to return "leftover" clothing. If you send more clothing items than required, we can keep them for your future purchases at Lion & Bear Atelier.